Contact Privacy Policy

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Last updated: 28/05/2026

This Privacy Policy provides information on the processing of personal data carried out by MUXUNAV S.L. through the website www.muxunav.com, especially through contact forms, requests made by the user, communications sent to the company and, where applicable, authorised commercial communications. MUXUNAV S.L. has adopted the necessary technical and organisational measures to ensure compliance with personal data protection regulations and with the rights of data subjects. This policy also fulfils the obligations established in data protection regulations and in Law 34/2002, on Information Society Services and Electronic Commerce.

1. Basic information on data protection

Information	Details
Controller	MUXUNAV S.L.
Purpose	To provide the requested services, respond to contact requests made through the website forms and, where applicable, send commercial communications.
Legal basis	Consent of the data subject —Art. 6.1.a GDPR— and legitimate interest of the controller —Art. 6.1.f GDPR—.
Recipients	Data will not be disclosed to third parties, except where legally required or when necessary for the provision of the services and directly related to the data controller.
Rights	The right to access, rectify and erase data, as well as other rights detailed in the additional information.
Additional information	It may be requested at info@muxunav.com or consulted on this website.

2. Data controller

The controller of the personal data collected through the website is:

Identity / company name: MUXUNAV S.L.
Tax ID: B31975543
Postal address: C/ Otxagain, 30, 31699 Olloki, Navarra
Email address: info@muxunav.com
Telephone: 948 596 983
Website: www.muxunav.com

3. Data Protection Officer

MUXUNAV S.L. has a Data Protection Officer for matters related to the processing of personal data, the exercise of rights and any queries linked to this Privacy Policy.

Data Protection Officer: Consulting & Strategy GFM S.L.
DPO contact email: dpo@gfmservicios.com

4. Purposes of processing

At MUXUNAV S.L., the information provided by data subjects is processed for the following purposes:

to provide the services requested by the user;
to respond to contact requests sent through the website forms;
to answer enquiries, communications or requests for information;
to maintain the relationship that may be established between the user and MUXUNAV S.L.;
to manage the proper functioning of the website and the handling of requests;
to send commercial communications or newsletters when there is a valid legal basis for doing so.

When personal data is obtained, the user will be informed of the specific purpose or purposes for which the collected information will be processed.

5. Legal basis for processing

The legal basis for processing personal data will be, as applicable:

Consent of the data subject —Art. 6.1.a GDPR—: for the sending of commercial communications and newsletters, as well as for other processing activities that require prior acceptance.
Legitimate interest of the controller —Art. 6.1.f GDPR—: for processing necessary to handle requests, manage communications initiated by the user and ensure the proper functioning of the website.
Performance of pre-contractual or contractual measures —Art. 6.1.b GDPR—: when the request is related to the provision of a service, quotation, product or contractual relationship requested by the data subject.
Compliance with legal obligations —Art. 6.1.c GDPR—: when necessary to meet legal obligations applicable to MUXUNAV S.L.

When processing is based on consent, such consent must be freely given, specific, voluntary and unequivocal. The data subject may withdraw it at any time.

6. Personal data processed

The categories of data processed through this website are mainly identification and contact data. In certain cases, when necessary for the corresponding purpose, other personal data may be processed, such as date of birth or gender. The data processed may include:

Identification data: name, surname or other data necessary to identify the person making contact.
Contact data: email address, telephone number, postal address or other means voluntarily provided.
Data included in communications: information entered by the user in forms, messages, requests or emails.
Data necessary for the provision of the service: information provided by the data subject in order to correctly handle their request.
Minimum technical data: data necessary for the security, availability and proper functioning of the website.

Under no circumstances will special categories of personal data protected under Article 9 of the GDPR be processed, unless a specific processing activity requires it and the corresponding consent is obtained under the terms required by the regulations.

Specially protected data or information that is unnecessary to handle the enquiry or request made should not be sent.

7. Retention period

Personal data will be retained until its erasure is requested and, in any case, for the time necessary to fulfil the purpose for which it was collected. It may also be retained for the legally established periods or while liabilities may arise for MUXUNAV S.L. in relation to the processing, the request received, the provision of services or compliance with legal obligations.

8. Recipients of the data

No data disclosures to third-party entities are planned, except where legally required. However, personal data may be shared with those persons or entities related to MUXUNAV S.L. that are necessary for the provision of the services offered through the website or to correctly handle the request of the data subject, provided that they are directly related to the data controller. Such entities or providers may include, where applicable:

IT companies, web hosting, technical maintenance and technology support providers;
email, form or communication providers;
banks and savings banks, when necessary for economic or contractual management;
advisers, administrative agencies, consultants or external professionals necessary for the provision of the service;
Law Enforcement Authorities, judicial authorities, public administrations or competent bodies when legally required.

Providers acting as processors must process the data in accordance with the instructions of MUXUNAV S.L. and apply appropriate guarantees of confidentiality, security and regulatory compliance.

9. Data transfers to third countries

No data transfers to third countries are planned. Should any international data transfer take place in the future, information will be provided where appropriate and the guarantees provided for by the current data protection regulations will be applied.

10. Rights of data subjects

Any person has the right to obtain confirmation as to whether MUXUNAV S.L. is processing personal data concerning them. Data subjects may exercise the rights recognised by the GDPR and the LOPDGDD:

Right of access: allows the data subject to know whether personal data is being processed and to obtain information about such data and the processing carried out.
Right to rectification: allows the data subject to request the modification of inaccurate or incomplete personal data.
Right to erasure: allows the data subject to request the deletion of data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
Right to restriction of processing: allows the data subject to request that processing be restricted in certain circumstances; in such case, the data will only be retained for the exercise or defence of claims.
Right to data portability: allows the data subject to receive personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller where applicable.
Right to object: allows the data subject to object to processing on grounds relating to their particular situation.
Right not to be subject to automated decisions: allows the data subject not to be subject to decisions based solely on automated processing, including profiling, when they produce legal effects or similarly significantly affect them.

When the data subject objects to the processing, MUXUNAV S.L. will stop processing the data, except on compelling legitimate grounds or for the exercise or defence of possible claims.

11. How to exercise your rights

The data subject may exercise their rights by accessing the form created for this purpose and made available on the website. They may also contact MUXUNAV S.L. or the Data Protection Officer through the following channels:

Controller email: info@muxunav.com
DPO: dpo@gfmservicios.com
Postal address: C/ Otxagain, 30, 31699 Olloki, Navarra

The request must clearly indicate the right to be exercised and allow the applicant to be properly identified. Where necessary, MUXUNAV S.L. may request additional information to verify identity and prevent improper access to third-party data.

12. Withdrawal of consent

If the data subject has given consent for a specific purpose, they have the right to withdraw such consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent prior to its withdrawal. As a general rule, withdrawal of consent will not affect use of the website, except for those processing activities or services that necessarily depend on such consent.

13. Complaints before the supervisory authority

If the data subject considers that their data protection rights have been violated, especially when they have not obtained satisfaction in the exercise of their rights, they may contact the Data Protection Officer. They may also lodge a complaint with the competent data protection supervisory authority. In Spain, the competent authority is the Spanish Data Protection Agency: www.aepd.es.

14. Security and confidentiality

MUXUNAV S.L. undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data processed, to ensure the security of personal data and prevent its accidental or unlawful destruction, loss, alteration, improper disclosure or unauthorised access. Personal data will be treated as confidential. MUXUNAV S.L. will adopt reasonable measures to ensure that such confidentiality is respected by employees, collaborators, suppliers and any person who may have authorised access to the information. The website may have an SSL certificate, which allows information transmitted between the user’s browser and the server to be encrypted. However, no system connected to the internet can guarantee absolute security.

15. Commercial communications and newsletters

MUXUNAV S.L. may process personal data for the sending of commercial communications and newsletters where there is consent from the data subject or another valid legal basis. The recipient may object to the sending of commercial communications or request to unsubscribe through the method indicated in the communication itself or by writing to info@muxunav.com.

16. Links, cookies and third-party services

The website may include links, hyperlinks or external services that provide access to third-party websites other than MUXUNAV S.L. Such websites have their own privacy policies, cookie policies and legal terms. MUXUNAV S.L. is not responsible for the content, privacy policies, security or practices of third-party websites. Full information about cookies, purposes, providers, duration and how to configure or withdraw consent is set out in the Cookie Policy.

17. Acceptance and changes to this policy

The user must have read the data protection terms contained in this Privacy Policy and must accept the processing of their personal data so that MUXUNAV S.L. may proceed with it in the manner, for the periods and for the purposes indicated. MUXUNAV S.L. reserves the right to modify this Privacy Policy at its own discretion or when necessary due to legislative, case law, doctrinal, technical, organisational or business activity changes. Changes or updates to this Privacy Policy will not be explicitly notified to the user. It is recommended that this page be consulted periodically to check for possible changes or updates.

18. Short clause for forms

Basic data protection information: Controller: MUXUNAV S.L. Purpose: to provide the requested services, respond to contact requests made through the website forms and, where applicable, send authorised commercial communications. Legal basis: consent of the data subject and legitimate interest of the controller. Recipients: data will not be disclosed to third parties, except where legally required or when necessary for the provision of the requested services. Rights: you may access, rectify and erase your data, as well as exercise other rights, by writing to info@muxunav.com or contacting the DPO at dpo@gfmservicios.com. Additional information: available in this Privacy Policy.